At Free Custom, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away. First, check if your question has already been answered in our detailed FAQ.
Please contact us as soon as possible with your full name, order number and the correct shipping address. We'll do our best to update it before your order ships.
Yes. Changes are usually possible before the production phase begins. Contact us promptly with your order number and requested update.
Your tracking number is emailed as soon as your personalised order has completed production and is dispatched.
Production and delivery estimates vary by destination and product. The latest estimate is shown at checkout.
Hey Free Custom Fam! Before you contact us, here's a little tip: have you checked our FAQ? It's full of quick answers about orders, shipping and personalised pieces. Explore the questions above and you may find exactly what you need. Less typing for you, more time for us to perfect your personalised gifts. Win-win!
Our team is happy to help you. Get in touch with us via info@freecustom.co for any questions related to your order and shipping status.
Don't forget to add your full name as well as your order number ;)