Development preview — review this policy with qualified counsel before launching the store.
Returns and exchanges
We want every Free Custom order to arrive exactly as expected. Contact customer care within 14 days of delivery if an eligible item needs to be returned.
Personalised products
Products made with a name, message, size combination or other customer-selected detail are created specifically for you and normally cannot be returned for a change of mind. This does not affect your rights when an item is faulty, damaged or made incorrectly.
Damaged or incorrect orders
Contact us promptly with your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate replacement, repair or refund where applicable.
Refund timing
Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to display the credit.
Contact
Use the Contact Us page and include your full name and order number so we can help quickly.